The complaints service officer will receive and record Customer complaints and ask for valid proof of Customer identity, proof of financial transactions or other supporting documents.
The customer receives the reporting number from the complaints service officer.
PT Evergreen Sekuritas Indonesia will follow up and get a solution, then it will deliver the results of the resolution of the complaint (by telephone, meeting the Customer, or sending a letter / email). Information: PT Evergreen Sekuritas Indonesia will settle Customer complaints for a maximum of 20 (twenty) working days and can be extended if the Customer's complaint needs further investigation.
If the Customer agrees with the results of the settlement submitted by PT Evergreen Sekuritas Indonesia, the Customer complaint is deemed complete.
However, if the Customer does not agree with the results of the resolution submitted by PT Evergreen Sekuritas Indonesia, the Customer is advised to contact again or send an official letter to PT Evergreen Securities Indonesia, where the settlement will be carried out through the Indonesian Capital Market Arbitration Agency (BAPMI).